Does Microsoft need their wallet raped?

Microsoft is begging for an ambitious attorney to take them to task.

Can an End User License Agreement protect them from gross negligence?
I don’t think that it can.

Have you ever lost your internet connection and had Internet Explorer (or Windows) open up the Network Troubleshooter? When you flow through that set of tasks, you will find that they want you to “reset” your router or modem.

Warning, warning, danger Will Robinson! Any time you have to get a left handed metric paperclip out to reset a device you are on your way to a bad day. If you are not comfortable configuring a router, then put the paperclip away.

This is a really great opportunity to pay your technician for a quick and easy trip to your location. Resetting a router with the pinhole switch wipes the memory and puts it back to its “fresh out of the box” state.

There is NO reason for Microsoft to give that instruction. They failed int heir wording. Call it a powercycle (its proper name) or tell us to power off the router for 10 seconds, but do NOT tell us to reset it.

It is my sincere hope that Microsoft gets brutally wallet raped in court for this. It is costing the small businesses a bunch of money to send techs out to repair their mistake!

3 thoughts on “Does Microsoft need their wallet raped?”

  1. Windows 8 sucks. If it is the operating system on a new lap top, go elsewhere. They have released it without hardly even beta testing it to see if it works correctly.

    1. But this goes beyond the OS, this is a Network Troubleshooter that has been giving these instructions since at least Vista if not XP.I hate to think of all of the added expense that has added up since they started doing this. I did not notice it as a tech since I ignore the troubleshooter. If I can't connect, I ping or, if that works then I ping If pings are not working, I powercycle my LAN router, then the modem if that doesn't fix it.I am not paperclip'ing the router, since I don't need to reconfigure it unless all the proper troubleshooting says that they router may have failed.The people that are following the troubleshooter don't know any better. The tool is well intended, but makes assumptions. Those assumptions cost people in the end. Instead of being back online in two minutes, they are down waiting for their tech (IF they have one) to come out and fix them, in the worst case, they are having to find a tech or (more likely) call their tech support in India and pay since their router or probably more than 3-6 months old.

      1. Neither I or my wife are computer geeks. We both buy new ultrabooks, mine with windows 7 and hers had windows 8. Mine works great. Hers, well none of her important finance programs function on her new computer at all. Soon, my daughter who is an IT person, is going to remove W8 from her computer and install W7 for her. This is enough crap load of trouble for us to go elsewhere on our next upgrades.I don’t know enough to truly understand what’s going on when something doesn’t work.

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