Microsoft is begging for an ambitious attorney to take them to task.
Can an End User License Agreement protect them from gross negligence?
I don’t think that it can.
Have you ever lost your internet connection and had Internet Explorer (or Windows) open up the Network Troubleshooter? When you flow through that set of tasks, you will find that they want you to “reset” your router or modem.
Warning, warning, danger Will Robinson! Any time you have to get a left handed metric paperclip out to reset a device you are on your way to a bad day. If you are not comfortable configuring a router, then put the paperclip away.
This is a really great opportunity to pay your technician for a quick and easy trip to your location. Resetting a router with the pinhole switch wipes the memory and puts it back to its “fresh out of the box” state.
There is NO reason for Microsoft to give that instruction. They failed int heir wording. Call it a powercycle (its proper name) or tell us to power off the router for 10 seconds, but do NOT tell us to reset it.
It is my sincere hope that Microsoft gets brutally wallet raped in court for this. It is costing the small businesses a bunch of money to send techs out to repair their mistake!